Cancellation/Refund Policy

Cancellation/Refund Policy

Last Updated: 12-06-2023

Thank you for choosing CyberAetos.com for your web hosting, web designing, and digital marketing needs. We strive to provide high-quality services and customer satisfaction. This Cancellation/Refund Policy explains the process and conditions for cancellation and refunds for services provided through our online ecommerce website, https://cyberaetos.com. Please read this policy carefully before engaging our services.

Cancellation Policy: a. Web Hosting: You may request to cancel your web hosting service at any time. To initiate the cancellation process, please contact our customer support team or submit a cancellation request through your account dashboard. Cancellations may take up to 48 hours to process.

b. Web Designing: Our web designing services involve a collaborative process between our team and you. If you wish to cancel your web designing project, please contact us as soon as possible to discuss the situation. Depending on the progress of the project, applicable fees may be charged for work completed up to the cancellation date.

c. Digital Marketing: Digital marketing services are typically provided on an ongoing basis. If you decide to cancel your digital marketing services, please provide us with a written notice at least 30 days prior to the desired cancellation date. Any fees already paid for the ongoing month will not be refunded.

Refund Policy: a. Web Hosting: We offer a 30-day money-back guarantee for new customers on our web hosting services. If you are not satisfied with our web hosting within the first 30 days of signing up, you may request a full refund. This refund does not apply to domain registration fees, SSL certificates, or any other additional services.

b. Web Designing: Due to the nature of web designing services and the customized work involved, refunds for web designing services are not provided once the project has commenced. If you are dissatisfied with the progress or outcome of the project, we encourage you to communicate with us to address any concerns and find a satisfactory resolution.

c. Digital Marketing: Digital marketing services are ongoing and require continuous effort and resources. As such, refunds for digital marketing services are not provided. However, if you experience any issues or concerns regarding the service, please contact us, and we will work with you to address and resolve the situation.

Exceptions: a. Domain Registration: Domain registration fees are non-refundable once the domain has been registered or renewed. This is because domain registration is a separate service governed by the policies of the domain registrar.

b. Third-Party Services: In some cases, we may offer third-party services or products, such as SSL certificates, through our website. Refunds for these third-party services are subject to the refund policies of the respective third-party providers.

Contact Us: If you have any questions or need assistance regarding our cancellation or refund policy, please contact us at:

CYBERAETOS

Tamilnadu-INDIA

admin@cyberaetos.com

+91- 70925 00830

 

We reserve the right to modify or update this Cancellation/Refund Policy from time to time. Any changes to this policy will be posted on our website. It is your responsibility to review this policy periodically to stay informed of any updates.

By engaging our services through our online ecommerce website, you acknowledge that you have read, understood, and agree to be bound by this Cancellation/Refund Policy.